Terms & Conditions

All guests residing within The Royal Hotel shall be subject to the following Terms and Conditions: -

 

NON-SMOKING POLICY:

 

In accordance with current legislation a strict Non-Smoking Policy is operated within all indoor areas of the Hotel. In the event of a guest contravening this policy and smoking in their Bedroom an automatic charge will be levied to cover the cost of deep cleaning the room in readiness for occupation by the next guest. Guests who breach this policy will be ordered to cease immediately and if they fail to do so they will be instructed to vacate the premises immediately.

 

DAMAGE TO HOTEL PROPERTY / FIXTURES / FITTINGS:

Charges incurred to rectify damage caused to hotel property, fixtures or fittings will be invoiced to the Guest responsible or the Event Organiser who will be liable for payment in full.

 

CLIENTS USE OF HOTEL:

Hotel Residents shall:

1. Comply with all Licensing, Health and Safety and other regulations relating to the Hotel / Hotel Car Park & Grounds.                 

2. Not carry out any Electrical or other works on the Hotel, including Audio /TV / Computer amplifications and lighting, without first having received written consent from the General Manager of the Royal Hotel.                                                                                       

3. Not bring dangerous or hazardous items into the Hotel, and if this instruction is contravened, they should remove such items immediately when requested to do so by the Hotel management.                                                                                             

 

CANCELLATION BY THE ROYAL HOTEL:

The Royal Hotel reserves the right to Cancel any booking: -

  1. Force Majeure - If the Hotel, or part, is closed due to circumstances beyond its control.

  2. If the client becomes insolvent or enters into Liquidation or Receivership

  3. That any of the Standard Terms and Conditions are, or are likely to be, breached.

  4. If it may prejudice the reputation of, or cause damage to, the Royal Hotel.

 

In the event that any of these circumstances occur, the Royal Hotel will refund any payments made in advance but will have no further liability to the client.

 

CANCELLATIONS BY THE CLIENT:

 

Reservations cancelled 24hours+ in advance of reservation date charged as follows: -loss of deposit.

Reservations cancelled 24hrs or less – 100% anticipated charge. 

 

NO SHOW:

 

Any reservations where the Guest fails to arrive, the anticipated charge for the first night is to be charged.

 

LIABILITY:

 

Unless negligence by the Hotel and/or Employees of the Hotel is proved, the Hotel and /or its Insurers will not be held liable for injury to persons or damage to property of any client or person utilising the Hotel facilities and/or services or attending a function within the Hotel premises.                                                                                                                                  

 

The client shall accept liability for any damage caused by themselves, their guests or anyone attending their function, to Hotel property including all Fixtures and Fittings. They agree to pay the Hotel, on demand, the amount required to make good or remedy such damage.                                                                                                                                                                                             

 

The Hotel advises all Organisers of Events or Weddings to take out specialist insurance policies which will provide cover for a wide range of items including accidental damage, public liability, and financial loss. Details can be obtained via the Hotel management. 

 

BEDROOMS (Group Bookings):

 

The hotel requires a written rooming list for accommodation, four weeks prior to the date of arrival, any cancellations made after this time will be charged at full rate, unless the Hotel is able to re-let the bedrooms.

OCCUPANCY:

 

The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults and two children (under the age of 16). You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy. Occupancy is not transferable. Children under 16 are not permitted to stay in the hotel unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you otherwise where requested you will not be permitted to stay.

GENERAL:

 

The Hotel will take reasonable steps to ensure that the requirements of each reservation are met to the best of their ability, however they reserve the right to provide alternative services of at least equivalent standard at no extra charge to the client.         

 

Alteration to these Terms and Conditions must be requested from and approved in writing by the Hotel Manager.                                                                                                                                                                                                  

Although the hotel has endeavoured to ensure all information in its advertising material is correct at the time of printing, its reserves the right to alter, substitute or withdraw any service, facility or amenity at any time, and without notice if necessary.

This agreement shall be subject to English Law.

The Royal Hotel,

1 South Parade, Weston-super-Mare,

North Somerset, BS23 1JP

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